Privacy policy

Effective October 12, 2026

AgentDesk is a product of AgentEazy Corp ("we", "us"). This policy explains, in plain words, what information we handle and how we protect it.

What we collect

What you tell us: your name, agency, email, phone and the details you share in our contact form or on a call.
What you send us: emails, files and records you forward or connect so we can do the work, which may include your clients' information.
Basic technical data: standard logs such as dates, times and errors, used to keep the service running and secure.

How we use it

To do the work you ask for: sort, prepare, follow up and keep a record of each task.
To route a task to a person when one is needed: your team, or a HumanAgent reviewer when you ask for one.
To contact you about your account and the service.
To keep the service safe, and to fix and improve it.

Your data is never sold or used to train AI. We use trusted AI providers to read and sort documents on your behalf. They process data only to deliver the service and may not use it to train their models.

Who we share it with

Service providers that help us run AgentDesk, such as hosting, email delivery and AI processing, under contracts that limit their use of your data.
HumanAgent reviewers, only for tasks you choose to send to them. Reviewers are bound by confidentiality.
Authorities, only when the law requires it.

We do not sell, rent or trade personal information.

Where it's stored and how it's protected

Data is hosted in the US. It is encrypted in transit and at rest, and access is limited to the people who need it to do the work.

How long we keep it

We keep your data while you use AgentDesk. When you stop, or ask us to, we delete it within 30 days, except where the law requires us to keep it longer.

Your choices

You can ask to see, correct, export or delete your information at any time by emailing us.

Your agency's clients

When we handle your clients' information, we do so as your service provider and only on your instructions. Your agency stays responsible for its relationship with its clients, and we work to support your obligations under privacy and insurance data-security laws.

Children

AgentDesk is for businesses. It is not meant for anyone under 18.

Changes

If we change this policy, we will update the date above and, for important changes, let you know by email.

Contact

Questions about privacy: